Returns & Exchanges
Due to the perishable nature of our fresh seafood, we cannot accept physical returns; however, we are committed to ensuring your satisfaction through replacements or credits for any quality issues. If your order arrives damaged or does not meet our high standards, please notify us within 24 hours of delivery.
Inspect Your Delivery
Examine your seafood immediately upon arrival to ensure it is at the correct temperature and meets your expectations.
Document the Issue
Take clear photos of the product, the packaging, and the shipping label to help our team process your claim quickly.
Contact Customer Support
Email our support team within 24 hours of receipt with your order number and the documentation of the concern.
Resolution Processing
Our seafood experts will review your request and issue a store credit or a replacement shipment for any verified quality issues.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing